- Shipping Terms & Conditions -At GRAIN we strive to process your order as quickly as possible - usually within 24-48 hours (business days). Once processed, you will receive an email notification that your items have shipped. You will also be provided with tracking information. We offer Flat Rate Shipping in Canada & the United States on all orders.
Canada & USA OrdersAll orders placed with GRAIN are processed, packed and shipped from Vancouver, BC, Canada. All packages are shipped using UPS for the USA and Canada or Canada Post (if selected) for Canada. There are no duties in Canada. Additional shipping costs incurred for rejected or returned to shipper packages are the responsibility of the customer. Shipping Rates are as follows: $10.00 Flat Rate for all orders of GRAIN items. Shipping for mills and other non-food items are as listed at the time of checkout.
ReturnsWe gladly accept returns within 7 days of the delivery date. Items returned to us must be in original, unopened condition. In order to qualify for a return you must contact us at firstname.lastname@example.org . We will give you specific instructions regarding your return, and will also provide you with an authorization number to be included in your shipment. Shipping fees for returned items are the responsibility of the customer. In the event our product arrives to you damaged, please let us know immediately. We will give you instructions for returning to us and will replace your items once we receive them returned.
All orders are processed in Canadian currency.